Termeni și condiții [Terms & Conditions]
“Termeni si conditii" se refera la conditiile de sedere in cadrul Casa Popeea Boutique Hotel si vine in intampinarea solicitarilor dumneavoastra, avand rolul de a oferi in egala masura acelasi confort pentru fiecare oaspete si a pastra un standard ridicat al calitatii serviciilor.
Casa Popeea Boutique Hotel doreste sa va asigure de intreaga disponbilitate pentru a va garanta servicii de exceptie si a raspunde cat mai prompt tututor cererilor.
POLITICA DE REZERVARE
Rezervarile se pot face accesand “Rezervari” si alegand varianta cea mai potrivita nevoilor dumneavoastra in functie de disponibilitati.
Ne puteti transmite solicitari si la adresa de e-mail: reservations@casapopeea.com sau la telefon :
+40 239 700 600/ + 40 757 700 601.
Garantarea rezervarilor se face in baza platii integrale in avans a intregului sejur sau prin preautorizarea (blocarea sumei pe card) primei nopti de cazare pentru fiecare tip de camera rezervat (in cazul rezervarilor online).
Capacitatea maxima a spatiilor de cazare este de 2 adulti. In limita disponibilitatii, unele camere (exceptie o fac Suitele) pot gazdui maxim 2 adulti si un copil de pana la 11 ani.
Pentru configuratia de 2 adulti si 2 copii (indiferent de varsta) se vor aloca doua spatii de cazare.
Cazarea copiilor se face sub urmatoarele conditii:
- copiii de pana la 2 ani beneficiaza de gratuitate la cazare si mic dejun;
- copiii cu varsta cuprinsa intre 3 – 6 ani cazati cu adultii in camera achita 30 euro / noapte si beneficiaza de cazare si mic dejun;
- copiii cu varsta cuprinsa intre 7 – 11 ani cazati cu adultii in camera achita 45 euro / noapte si beneficiaza de cazare si mic dejun.
In limita disponibilitatii si in urma unei rezervari prealabile se ofera baby cot/pat suplimentar (pentru unele spatii de cazare). Se poate instala un singur baby cot/pat suplimentar per camera.
POLITICI DE CHECK-IN (cazare) si CHECK-OUT (decazare)
Check-In: incepand cu ora 14:00;
Check-Out: pana la ora 12:00.
In limita disponibilitatii si in urma confirmarii de catre Receptie va putem oferi urmatoarele servicii:
EARLY CHECK-IN : inainte de ora 06:00 se taxeaza cu valoarea unei nopti de cazare / inainte de ora 12:00 se taxeaza cu 50% din tariful de cazare pentru spatiile ocupate aflate pe timp suplimentar / inainte de ora 14:00 se taxeaza cu contravaloarea a 20 €;
LATE CHECK-OUT : inainte de ora 18:00 se taxeaza cu 50% din tariful de cazare pentru spatiile ocupate aflate pe timp suplimentar / dupa ora 18:00 se taxeaza cu valoarea unei nopti de cazare;
Aceste servicii se acorda doar in ziua Check-in-ului/Check-out-ului;
Pentru a va inregistra in softul de gestiune hoteliera si pentru a va elibera cardul de acces aferent camerei alocate, va rugam sa prezentati la check-in un document (carte de identitate/pasaport) pentru fiecare persoana ce va ocupa camera pe perioada sejurului si cardul bancar folosit la garantarea rezervarii (in cazul rezervarilor cu pre-autorizare).
In cazul in care nu ati achitat integral in avans rezervarea, va rugam sa efectuati plata pentru intreaga valoare a sejurului dorit la check-in, cu card bancar sau numerar. Va putem confirma doar numarul de nopti achitate.
Plata cu cardul de vacanta se poate face doar de catre persoanele care ocupa spatiul de cazare iar in caz de anulare sau modificare sumele achitate nu se restituie.
Din momentul preluarii cardului de acces deveniti responsabil pentru camera ocupata. Pentru orice distrugere sau avariere a bunurilor din camera sau nerespectarea normelor de curatenie vom lua masuri in consecinta si veti achita sumele aferente repararii/inlocuirii bunurilor.
SERVICII
Tarifele practicate difera in functie de tipul de camera si includ: cazare, mic dejun, acces spa (sauna cu infrarosu si zona de relaxare cu perete de sare de Himalaya), internet si parcare – in limita locurilor disponibile.
Tariful spatiilor de cazare nu se modifica indiferent de numarul persoanelor ce ocupa camera/suita.
Casa Popeea Boutique Hotel va ofera:
Mic dejun servit in cadrul Café Popeea in intervalul orar 8:00 – 10:00;
Café Popeea, o cafenea cu capacitate de 20 de locuri ideala pentru a savura o cafea de specialitate in combinatie cu o muzica relaxanta si o atmosfera confortabila, disponibila zilnic, intre orele 10:00 – 22:00;
Acces Spa: sauna cu infrarosu si zona de relaxare cu perete de sare de Himalaya disponibil in intervalul orar 11:00-20:00 doar cu o programare in prealabil la Receptie. Serviciul este oferit gratuit, in limita disponibilitatii, pentru maxim 60 de minute; Accesul la facilitati este permis exclusiv adultilor.
Daca doriti sa va bucurati de tratamente faciale sau corporale va recomandam sa va programati terapiile din timp;
Va rugam consultati Eticheta Spa de la Receptie.
Acces internet gratuit; Pentru a accesa serviciul Wi-fi va rugam solicitati parola la Receptie;
Parcare cu o capacitate de 6 locuri, oferita gratuit, in limita locurilor disponibile.
Va rugam sa nu va lasati bunurile in autovehicule. Casa Popeea Boutique Hotel nu isi asuma in niciun fel responsabilitatea pentru orice paguba cauzata autovehiculelor.
Menaj zilnic, in intervalul orar 9:00 – 13:00.
Daca imaginea : Do not disturb (Nu deranjati) este activa, personalul de curatenie va va respecta cererea si nu va intra in camera.
Pentru a interveni cat mai prompt va rugam sa anuntati Receptia sau personalul de curatenie cand apar defectiuni.
Tarifele se pot modifica in perioada sarbatorile legale precum si a ofertelor speciale.
CONDUITA
Pentru ca ne dorim ca sejurul petrecut in cadrul Casei Popeea Boutique Hotel sa fie unul special pentru toti oaspetii nostri:
Fumatul este permis doar pe terasa Café Popeea; In cazul in care se constata abaterea de la aceasta regula, cu titlu de dauna, veti fi taxat cu suma de 500 euro si vi se va solicita eliberarea imediata a camerei;
Din pacate nu putem permite accesul cu animale de companie; In cazul in care se constata abaterea de la aceasta regula, cu titlu de dauna, veti fi taxat cu suma de 500 euro si vi se va solicita eliberarea imediata a camerei;
Filmarile video si fotografiatul nu sunt permise decat cu acordul prealabil al conducerii;
Vestimentatia trebuie sa fie una decenta in cadrul Casa Popeea Boutique Hotel.
POLITICA DE ANULARE
Rezervarile se pot anula/modifica fara penalitati cu 72 de ore inainte de check-in.
In cazul in care anularea/modificarea se face in mai putin de 72 de ore sau in caz de neprezentare, ne rezervam dreptul de a va taxa cu valoarea unei nopti de cazare pentru fiecare tip de camera anulat.
Se vor lua in considerare doar solicitarile de anulare/modificare efectuate in scris, la adresa reservations@casapopeea.com.
In situatia in care dupa check-in alegeti sa va scurtati sejurul initial veti fi taxat cu valoarea unei nopti de cazare pentru fiecare tip de camera anulat.
In cazul ofertelor speciale politica de anulare poate sa difere - va rugam cititi cu atentie textul fiecarei oferte.
Respectam confidentialitatea dvs. Pentru mai multe informatii cu privire la modul cum protejeaza TRACON SRL datele dumneavoastra va rugam consultati Politica de Confidentialitate, prezenta pe site-ul www.casapopeea.com.
În cazul nerespectarii acestor Termeni si conditii, Casa Popeea Boutique Hotel isi rezerva dreptul de a selecta clientela.
Va multumim pentru intelegere si va dorim un sejur cat mai placut!
Echipa Casa Popeea Boutique Hotel
Certificat clasificare nr. 24040/17.08.2023
["Terms and conditions" refers to the accommodation conditions within Casa Popeea Boutique Hotel and meets your requests having the purpose of offering the same comfort and maintaining a high standard of quality of services for all our guests.
Casa Popeea Boutique Hotel wants to assure you of its full availability to guarantee you exceptional services and respond to all requests as promptly as possible.
RESERVATIONS POLICY
Reservations can be made by clicking on “Reservations” and choosing the option that best suits your needs, subject to availability. Alternatively, you can email us at reservations@casapopeea.com or telephone us on
+40 239 700 600 / + 40 757 700 601.
Reservations are guaranteed upon advance payment of the entire stay or pre-authorisation of the first night`s stay for each type of room booked (for online reservations).
Rooms can accommodate a maximum of 2 adults. Some rooms (except the Suites) can accommodate maximum 2 adults and 1 child up to 11 years, subject to availability.
Two rooms will be allocated for a group of 2 adults and 2 children (irrespective of age)
The accommodation for children is done under the following conditions:
- up to 2 years– free accommodation and inclusive breakfast;
- 3-6 years – can stay in adult`s room for 30 €/ night (accommodation and breakfast);
- 7-11 years – can stay in adult`s room for 45 €/ night (accommodation and breakfast).
Folding beds/baby cots are offered subject to availability and following reservation (for some rooms). A maximum of one baby cot/folding bed per room is permitted.
CHECK-IN and CHECK-OUT POLICY
Check-In: starting with 14:00;
Check-Out: until 12:00.
Upon availability and following the Reception confirmation we can offer you:
EARLY CHECK-IN : before 06:00 will be charged at the equivalent of one night`s accommodation / before 12:00 will be charged at 50% of the accommodation price for the spaces occupied in the additional manner / before 14:00 this will be charged at 20 €;
LATE CHECK-OUT : before 18:00 will be charged at 50% of the accommodation price for the spaces occupied in the additional manner / after 18:00 will be charged at the equivalent of one night`s accommodation.
These services are offered only at the day of Check-In/Check-out.
We will need to see ID or passport for all accommodated guests so that guest details can be recorded in our system and room keys can be issued. In case you made an online reservation we will need you to show us the card used to guarantee the reservation.
In case you did not make the full payment in advance for your booking you will be required to pay the full amount at check-in either by credit card or cash. We can only confirm bookings for the number of nights that have been paid for.
You are responsible for your room from the moment you receive your access card. We will take all the necessary measures to address any destruction of, or damage to room items or fixtures or breach of cleanliness standard, and you will be charged appropriately for any repairs/replacements.
SERVICES
The rates vary depending on the type of room chosen and includes: accommodation, breakfast, spa access (infrared sauna and Himalaya salt wall relaxation area), internet and parking – upon availability.
The room/suite rate is the same irrespective of the number of occupants.
Casa Popeea Boutique Hotel offers:
Breakfast served at Café Popeea between 8:00am-10:00am;
With a capacity of 20 seats, Café Popeea is the ideal place to enjoy a speciality coffee in combination with relaxing music and comfortable atmosphere, daily, between 10:00 – 22:00;
Spa access: infrared sauna and Himalaya salt wall relaxation area is available between 11:00 – 20:00, following advance booking at Reception. The service is complimentary, upon availability, for maximum 60 minutes. The access to the Spa facilities is allowed only for adults.
We recommend you to book any face or body treatments in advance.
Please consult the Spa Etiquette at Reception.
Complimentary internet access; In order to access the Wi-fi service please request the password from Reception.
Free Parking (6 places), subject to availability. Please do not leave your belongings in the vehicle. Casa Popeea Boutique Hotel is not responsible for any damages caused to the car.
Cleaning carried out daily between 9:00 – 13:00. If the Do Not Disturb image is active, the cleaning staff will not enter in the room.
Please notify Reception or the cleaning staff of any damages/malfunctions so that they can be fixed as promptly as possible.
Rates can be modified during official holidays or special offers.
ETIQUETTE
Casa Popeea Boutique Hotel`s purpose is to offer a special stay for all our guests, therefore:
Smoking is only permitted on the Café Popeea terrace. Any breaches of this rule are considered damages and will incur a 500 € fine and vacate the room with immediate effect.
We regret that we cannot accept pets on the premises. Any breaches of this rule are considered damages and will incur a 500 € fine and vacate the room with immediate effect.
Recording video and taking photographs are only permitted with prior permission from the management;
Please ensure you are appropriately dressed while on Casa Popeea Boutique Hotel premises.
CANCELATION POLICY
Reservations can be cancelled/amended cost-free up to 72 hours before check-in. For any cancellation/amendment less than 72 hours before check-in or no-show, we reserve the right to charge the price of the first night`s stay for each type of room canceled.
Only cancellation/amendments requests made in writing to the address reservations@casapopeea.com will be taking in consideration.
After check-in, if you would like to shorten your initial stay, you will be charged with the value of one night`s accommodation for each type of room canceled.
The cancellation policy may vary for special offers – please refer to the particular offer for details.
We respect your privacy. For more details on how TRACON SRL protects your personal information please access our Privacy Policy available on www.casapopeea.com.
Should the Terms and Conditions not be complied with, Casa Popeea Boutique Hotel reserves the right to select its guests.
Thank you for understanding and we hope you have a wonderful stay with us!
Casa Popeea Boutique Hotel Team
Classification Certificate no. 24040/17.08.2023]